Flat Rates

• Canada: $10 CAD for all orders under the free shipping minimum.
  
• United States: $10 USD for all orders under the free shipping minimum.
  

Free Shipping

Because we love spoiling you ✨ enjoy free shipping on:

• Orders over $99 across Canada
  
• Orders over $150 across the USA
  

Shipping Details

We ship with Canada Post or UPS to keep things reliable and on time.

• Orders are processed within 2–5 business days (Mon–Fri)
  
• Delivery is typically within 7 business days, depending on your location
  

Order Updates

If there’s ever an issue, you’ll hear from us within 24 hours—no surprises here.

Holiday & Promo Periods

During busy times (think Black Friday, Boxing Day, or holidays), your order might take a little longer to reach you. We promise it’s worth the wait.

Address Check

Please double-check your shipping details at checkout. If the address is entered incorrectly, we’re unable to take responsibility for mis-delivered packages.

🫶 Customer Care

Delivery Concerns

• If your order arrives damaged or leaked, please let us know within 5 days.
  
• If your package never makes it to your doorstep, reach out within 5 days of the delivery date.
  We want to make it right—but deadlines help us get things solved quickly.
  

Returns & Refunds

• Accidentally ordered the wrong item? You’ll be responsible for return shipping costs.
  
• If we made a mistake—don’t worry—we’ll happily cover the shipping.
  
• Refunds are not available on used items.
  

Free Samples & Gifts

• Every order includes complimentary samples
  
• From time to time, we run Gift with Purchase promotions—these are limited in quantity and must be added to your cart at checkout.
  
• Only one free gift per order will be included.
  

🌍 Customs, Duties & Taxes

Moda Salon ships from Canada. Any customs, duties, or taxes charged at delivery are the responsibility of the customer.

• If an order is refused due to customs fees, shipping costs will still apply and will be deducted from your refund once the order is returned.
  

🛎 Need Help?

Our support team is just an email or chat bubble away!
We do our best to reply within 24–48 hours.

Returns & Exchanges

At Moda Salon, we want you to love every product you order. If something isn’t quite right, here’s how we can help:

• 
  Canada: Returns and exchanges accepted within 14 days of purchase.
  
• 
  USA: Returns and exchanges accepted within 30 days of delivery.
  
• 
  All approved returns are issued as store credit in the form of a digital gift card (never expires).
  
• 
  Products must be in their original condition and packaging.
  
• 
  Final Sale, opened liquids, electrical tools, and products returned due to allergies or sensitivities are not eligible.
  

Electrical Tools: While tools are final sale, we’ll support you under the manufacturer’s one-year warranty.

Defective Items: If your item arrives damaged or defective, please contact us at support@modasalon.ca and we’ll arrange a replacement or store credit.

Cross-Border Orders (USA): Duties, taxes, and customs fees are non-refundable. Customers are responsible for return shipping.

👉 For full details, please see our complete Return Policy https://www.modasalon.ca/pages/return-and-refunds