Return and Exchanges
Service Adjustments
We understand that from time to time a customer may want an adjustment on their service. We happily bring back our guests to correct our services within 1 week of their visit (please keep in mind you will be placed on the cancellation waitlist) .
It is always encouraged that unhappy guest return to their original stylist. If for some reason someone is not comfortable working with their original stylist, we will re-book them for an adjustment with another technician.
At Moda Salon we stand behind our work, don’t hesitate to reach out to us directly.
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ONLINE STORE EXCHANGE POLICY
Effective Date: Nov 1 2023
Thank you for shopping at Moda Salon. We want you to have a satisfying experience, and in the event that you need to make an EXCHANGE, please review our exchange policy below:
Returns for Exchange
You have a window of 14 calendar days from the date of receiving your item to request an EXCHANGE. Please note that we only offer EXCHANGES and NO REFUNDS. As the purchaser, you are responsible for covering the return shipping charges.
Eligibility for Exchange
To be eligible for an exchange, your item must meet the following criteria:
- Your item must be unused or no more than 15% of the volume missing.
- Your item must be in its original packaging.
- Your item should have the receipt or proof of purchase.
In the event that a suitable exchange is not available, we will issue a merchandise credit for the same value as the purchased product in the form of a store credit.
Please note that the following items are considered FINAL SALE and are not eligible for exchange:
- Hair Accessories
- Hair Brushes
- Combs
- Nail Polishes
- Nail Accessories
- Hair Tools
- Makeup
- Sale items
- Skin Care
Hair Tools & Appliances
All electrical tools may be returned for exchange only due to manufacturer defects, provided you have proof of purchase and all original components. No exchanges will be given without proof of purchase. Items must be in the original box/packaging. In the event that a suitable exchange is not available, we will issue a merchandise credit for the same value as the purchased product in the form of a store credit.
Please note that Hot Tools & Appliances are FINAL SALE unless there is a manufacturer defect. Moda Salon provides a 1-year warranty on electrical tools with a manufacturer defect. They can be exchanged within one year of the original purchase date, with proof of purchase and in their original packaging/box.
Exchange/Return Process
Upon receiving your returned item, we will inspect it and notify you of its receipt. We will promptly update you on the status of your exchange after inspecting the item.
If your return is approved, items purchased using a credit card will be refunded as a ONLINE STORE CREDIT and sent to you in the form of a gift card. Please note that store credits cannot be redeemed for cash or refunded. You will receive your store credit gift card within 5 business days after the refund date by email.
Shipping
You are responsible for covering the shipping costs associated with returning your item. Please be aware that shipping costs are nonrefundable. If you prefer to return your online purchases to our salon located in Bowmanville, ON Simply bring your items and proof of purchase, following our outlined Product Returns Policy.
Contact Us
If you have any questions about returning your item, please don't hesitate to contact us:
Moda Salon
106- 2021 Green Rd,
Bowmanville, ON L1C 0B9
Phone: (905) 419-6632
Email: orders@modasalon.ca
Thank you for choosing Moda Salon. We appreciate your business and are here to assist you with any exchange inquiries you may have.