Return Policy

Return Policy

Thank you so much for shopping with us at Moda Salon! Your satisfaction means the world to us, and we’re here to make your experience as smooth and supportive as possible. Please take a moment to review our return policy below:

⏳ 14-Day Return Period

You have 14 days from the date of purchase to initiate a return for a refund or exchange. After 14 days, we’re unable to accept returns or offer exchanges.

✅ Return Eligibility

To be eligible for a return, the item must be in its original condition and packaging. We’re unable to accept returns on gift cards or items marked final sale.

🧾 Proof of Purchase Required

Please hang onto your receipt or order confirmation—proof of purchase is required for all returns. Kindly note: returns sent directly to the manufacturer will not be processed.

💳 Refunds

Once your return is received and inspected, we’ll send you an email to confirm if your refund has been approved. Approved refunds will be issued to your original payment method within 5 business days.

⚡ Electrical Items

All electrical items are final sale. However, Moda Salon will honor the manufacturer’s 1-year warranty from the date of purchase. After one year, warranty claims should be directed to the manufacturer.

🛠 Warranty + Defective Exchanges

If your electrical item has a manufacturer defect within the warranty period, we’ll help get it sorted:

: Email support@modasalon.ca with your name, order number, purchase date, item name, and details of the issue.

: If eligible, we’ll authorize the return and send a prepaid return label via Canada Post.

: Once received and approved, we’ll send you a replacement.

📦 Return Shipping Fee

A flat $9.99 return shipping fee will be deducted from your refund. A prepaid Canada Post return label will be emailed to you once your return is authorized. If you’re exchanging a defective item, this fee is waived.

📮 Return Address

Moda Salon

ATTN: Returns

106-2021 Green Rd

Bowmanville, ON

L1C 6B5

Canada

🔁 Exchanges

We’re happy to exchange defective or damaged items. Just email us at support@modasalon.ca, and we’ll take care of the next steps.

🚫 Final Sale Items

Clearance and final sale items cannot be returned or exchanged.

⏱ Late or Missing Refunds?

If your refund hasn’t appeared after 5 business days, please check with your bank and credit card provider. Still waiting? Reach out to us at support@modasalon.ca—we’re happy to help.