Where is my order confirmation?

Order confirmations are sent to the email address entered at checkout. If you don’t see it, check your junk, spam or promotions folders.

Can I change or cancel an order after placing it?

Contact us as quickly as possible. Orders move into processing quickly, so changes or cancellations cannot be guaranteed once processing has begun.

I entered the wrong shipping address. What should I do?

Contact Moda’s online store team immediately with your order number and the correct shipping address. If the order has not yet been processed, we’ll do our best to update it. Changes may not be possible after the order has shipped.

Can I add something to an order I already placed?

Contact us as quickly as possible. Depending on the order’s processing status, additions or changes may not be possible.

Where does my online order come from?

Moda online orders are packed and shipped from Bowmanville, Ontario, Canada.

Who do I contact about an online order?

Moda Online Store Support: support@modasalon.ca or 905-467-6632.

How long does order processing take?

Most orders are prepared within 1–3 business days, Monday through Friday. Processing may take longer during launches, promotions and major holiday periods.

How much is shipping within Canada?

Free on $100+ Orders $100+ CAD: free shipping.Orders under $100 CAD: $9.99 CAD.

How much is U.S. shipping?

Orders $100+ USD: free shipping.Orders under $100 USD: $10 USD standard shipping.

Will I receive a duty bill when my U.S. order arrives?

No. Moda ships U.S. orders with applicable cross-border costs incorporated into the purchase, so you’re not presented with a separate duty bill at delivery.

Why can’t some products ship to the United States?

Certain aerosols, pressurized products, flammable items and other restricted products may not be eligible for cross-border shipping due to carrier and transportation regulations.

Where can I track my order?

Your shipping confirmation email includes tracking information. Track my order →

How long do I have to request a return?

14 days Contact Moda within 14 days of delivery.

What condition does my product need to be in?

Standard returns must be unopened, unused, in original packaging and in resellable condition.

Can I return a shampoo or conditioner I opened once?

No. For health, hygiene and product-integrity reasons, opened or used products cannot be returned or exchanged. Once a beauty product has been opened, Moda cannot return it to inventory for resale.

Can I get a refund to my original payment method?

Standard eligible online returns are processed as an exchange or Moda online store credit rather than a refund to the original payment method.

Who pays return shipping?

For standard Canadian returns, Moda can provide an eligible prepaid return label for $9.99. Approved Moda errors, damaged orders and confirmed defective items are handled separately.

Do U.S. returns work differently?

Yes. Eligible standard U.S. returns and exchanges are subject to a 10% cross-border return adjustment because some cross-border costs incorporated into U.S. pricing cannot be recovered when merchandise is returned to Canada. Return shipping is also the customer’s responsibility for standard U.S. returns.

Can I return my online order at Moda Salon?

No. The salon and online store use separate inventory and transaction systems. Online purchases must be handled through Moda Online Store Support.

What if Moda sent the wrong product or something arrived damaged?

Contact Moda Online Store Support. Approved incorrect-item, damaged or defective claims are handled separately from standard returns, and Moda covers approved return or replacement shipping when Moda is responsible.

Can Moda help me choose a product?

Yes. Tell us your hair texture, your main concerns, whether your hair is coloured or chemically treated, your current routine and what you’re trying to achieve. A member of the Moda team can help point you in the right direction.

Are Moda’s products authentic?

Yes. Moda is a professional salon and beauty retailer. Products are sourced through professional brand and distribution channels.

Can I mix products from different brands?

Absolutely. A good hair routine should be based on what your hair needs, not whether every bottle has the same logo.

How much shampoo should I use?

Start small. Professional shampoos are often concentrated. Focus shampoo primarily on your scalp and roots unless the product recommends otherwise.

Where should I use conditioner?

Unless directed otherwise, conditioner is generally focused through the mid-lengths and ends rather than directly on the scalp.

I bought something and don’t know how to use it.

Ask us. Send the product name and a quick note about your hair, and we’ll walk you through it.

Where is Moda Salon located?

Bowmanville: 2021 Green Rd, Unit 106, Bowmanville, Ontario L1C 6B5Oshawa: 2630 Simcoe St N, Oshawa, Ontario L1H 7K4

How do I book an appointment?

Clients can book eligible services through Moda’s online booking system. Book now →

How much notice do I need to change or cancel my appointment?

24 hours Moda asks for at least 24 hours’ notice for appointment changes or cancellations.

What age do you accept for children’s services?

Age 6+ Moda offers children’s services for guests 6 years of age and older.

How long do I have to request a service adjustment?

7 days Contact Moda within 7 days of your original appointment. Adjustments are intended to refine the original agreed-upon service — a new goal, change of mind or additional work may be treated as a new service.

Why are service prices listed as “starting at”?

Pricing varies based on stylist experience level, hair length, hair density, service requirements, time and professional product usage.

Do I need a consultation before colour?

Some major transformations, corrective services and more complex colour appointments may require or strongly benefit from a consultation. When in doubt: start with a consultation.

Does my colour service include a blowdry?

No. Every colour service must be paired with an eligible finishing service — Blowdry With Colour or an eligible haircut + finish. Where available, you can book the blowdry portion with an Emerging Stylist to reduce the finishing-service cost.

Why can my colour service cost more than the menu starting price?

Each colour service includes a set professional-colour product allotment. If more colour is required, additional product is measured and charged based on the service requirements. Moda uses precision colour measurement to track professional product usage.

Is there a Moda Salon app?

Yes. The Moda Salon app lets you book 24/7, choose your stylist, keep your appointment history in one place, follow your Moda Treats and buy a gift voucher. Download on the App Store or get it on Google Play.

Moda Treats is our in-salon thank-you program. Eligible salon visits are counted automatically — no app or sign-up required — and when you reach a Treat milestone we email your Treat. See how Moda Treats works.

What is Moda Inner Circle?

Moda Inner Circle is the rewards program for purchases through Moda’s online store.

How many Inner Circle points do I earn?

2 points per $1 Members earn 2 points per $1 on eligible online purchases.

What are Inner Circle points worth?

100 points = $1 in eligible online rewards.

What are the Inner Circle tiers?

Gloss — 0+ pointsLuminous — 875+ pointsIcon — 2,000+ points

Do I receive points just for signing up?

No. Instead, new email subscribers may receive $10 off their first online order of $100+, subject to the current offer terms.

Do I receive birthday points?

200 birthday points The current Inner Circle program includes 200 birthday points, subject to active program terms.

How do referrals work?

Eligible members can share their referral link. The referred friend receives $10 off, and the referring member receives $10 off after the qualifying referral order is completed.

Can I use Inner Circle points on salon services?

No. Inner Circle points are earned and redeemed on online orders at modasalon.ca only, and can’t be applied to salon services or in-salon retail.

Moda Help Centre

Questions?
Start here.

Orders, shipping, products, appointments, rewards — whatever brought you here, we’ll help you find the answer.

Start here

The things people ask us most.

Where is my order?

Once your order ships, Moda will email your tracking information.

Track my order

How much is shipping?

Canada: free shipping on $100+ CAD.
United States: free shipping on $100+ USD.

View shipping + delivery

Can I return something?

Eligible unopened, unused products may be returned for an exchange or Moda online store credit when you contact us within 14 days of delivery.

Returns + exchanges

I received the wrong or damaged product

We’ll help. Contact Moda’s online store team with your order number and photos where applicable.

Report an order issue

What should I buy for my hair?

Tell us what your hair is doing, what you want it to do and what you’re currently using. A real Moda team member can help.

Ask Moda

How do I book the salon?

Explore Moda’s services, stylist levels and consultation options before booking your appointment online.

Book the salon

Your order

From checkout to your doorstep.

Quick answers for the moment between clicking “place order” and hearing the doorbell.

Contact online support

Where is my order confirmation?

Order confirmations are sent to the email address entered at checkout. If you don’t see it, check your junk, spam or promotions folders.
Can I change or cancel an order after placing it?

Contact us as quickly as possible. Orders move into processing quickly, so changes or cancellations cannot be guaranteed once processing has begun.
I entered the wrong shipping address. What should I do?

Contact Moda’s online store team immediately with your order number and the correct shipping address. If the order has not yet been processed, we’ll do our best to update it. Changes may not be possible after the order has shipped.
Can I add something to an order I already placed?

Contact us as quickly as possible. Depending on the order’s processing status, additions or changes may not be possible.
Where does my online order come from?

Moda online orders are packed and shipped from Bowmanville, Ontario, Canada.
Who do I contact about an online order?

Moda Online Store Support: support@modasalon.ca or 905-467-6632.

Shipping + delivery

Good hair, on its way.

The short version. Rates, carriers, timelines and the fine print live on the Shipping + Delivery page.

View complete shipping + delivery information

How long does order processing take?

Most orders are prepared within 1–3 business days, Monday through Friday. Processing may take longer during launches, promotions and major holiday periods.
How much is shipping within Canada?

Free on $100+
Orders $100+ CAD: free shipping.
Orders under $100 CAD: $9.99 CAD.
Do you ship to the United States?

Yes.
How much is U.S. shipping?

Orders $100+ USD: free shipping.
Orders under $100 USD: $10 USD standard shipping.
Will I receive a duty bill when my U.S. order arrives?

No. Moda ships U.S. orders with applicable cross-border costs incorporated into the purchase, so you’re not presented with a separate duty bill at delivery.
Why can’t some products ship to the United States?

Certain aerosols, pressurized products, flammable items and other restricted products may not be eligible for cross-border shipping due to carrier and transportation regulations.
Where can I track my order?

Your shipping confirmation email includes tracking information. Track my order →

Returns + exchanges

Not quite right?

Eligible unopened products can be exchanged or returned for Moda online store credit. The full policy lives on the Returns + Exchanges page.

View returns + exchanges Report an order issue

How long do I have to request a return?

14 days
Contact Moda within 14 days of delivery.
What condition does my product need to be in?

Standard returns must be unopened, unused, in original packaging and in resellable condition.
Can I return a shampoo or conditioner I opened once?

No. For health, hygiene and product-integrity reasons, opened or used products cannot be returned or exchanged. Once a beauty product has been opened, Moda cannot return it to inventory for resale.
Can I get a refund to my original payment method?

Standard eligible online returns are processed as an exchange or Moda online store credit rather than a refund to the original payment method.
Who pays return shipping?

For standard Canadian returns, Moda can provide an eligible prepaid return label for $9.99. Approved Moda errors, damaged orders and confirmed defective items are handled separately.
Do U.S. returns work differently?

Yes. Eligible standard U.S. returns and exchanges are subject to a 10% cross-border return adjustment because some cross-border costs incorporated into U.S. pricing cannot be recovered when merchandise is returned to Canada. Return shipping is also the customer’s responsibility for standard U.S. returns.
Can I return my online order at Moda Salon?

No. The salon and online store use separate inventory and transaction systems. Online purchases must be handled through Moda Online Store Support.
What if Moda sent the wrong product or something arrived damaged?

Contact Moda Online Store Support. Approved incorrect-item, damaged or defective claims are handled separately from standard returns, and Moda covers approved return or replacement shipping when Moda is responsible.

Ask Moda

The bottle should make sense before you buy it.

Professional haircare can get confusing fast. If you’re not sure what your hair actually needs, ask us.

Seriously. Ask us.

Ask Moda about my hair

Can Moda help me choose a product?

Yes. Tell us your hair texture, your main concerns, whether your hair is coloured or chemically treated, your current routine and what you’re trying to achieve. A member of the Moda team can help point you in the right direction.
Are Moda’s products authentic?

Yes. Moda is a professional salon and beauty retailer. Products are sourced through professional brand and distribution channels.
Can I mix products from different brands?

Absolutely. A good hair routine should be based on what your hair needs, not whether every bottle has the same logo.
How much shampoo should I use?

Start small. Professional shampoos are often concentrated. Focus shampoo primarily on your scalp and roots unless the product recommends otherwise.
Where should I use conditioner?

Unless directed otherwise, conditioner is generally focused through the mid-lengths and ends rather than directly on the scalp.
I bought something and don’t know how to use it.

Ask us. Send the product name and a quick note about your hair, and we’ll walk you through it.

Visiting Moda

Before you sit in the chair.

Booking, timing and the few things worth knowing before your appointment. The complete guide is on our Before Your Visit page.

Moda Salon blow dryer hanging over a salon chair

Read Before Your Visit Book now

Where is Moda Salon located?

Bowmanville: 2021 Green Rd, Unit 106, Bowmanville, Ontario L1C 6B5
Oshawa: 2630 Simcoe St N, Oshawa, Ontario L1H 7K4
How do I book an appointment?

Clients can book eligible services through Moda’s online booking system. Book now →
How much notice do I need to change or cancel my appointment?

24 hours
Moda asks for at least 24 hours’ notice for appointment changes or cancellations.
What age do you accept for children’s services?

Age 6+
Moda offers children’s services for guests 6 years of age and older.
How long do I have to request a service adjustment?

7 days
Contact Moda within 7 days of your original appointment. Adjustments are intended to refine the original agreed-upon service — a new goal, change of mind or additional work may be treated as a new service.
Why are service prices listed as “starting at”?

Pricing varies based on stylist experience level, hair length, hair density, service requirements, time and professional product usage.
Do I need a consultation before colour?

Some major transformations, corrective services and more complex colour appointments may require or strongly benefit from a consultation. When in doubt: start with a consultation.
Does my colour service include a blowdry?

No. Every colour service must be paired with an eligible finishing service — Blowdry With Colour or an eligible haircut + finish. Where available, you can book the blowdry portion with an Emerging Stylist to reduce the finishing-service cost.
Why can my colour service cost more than the menu starting price?

Each colour service includes a set professional-colour product allotment. If more colour is required, additional product is measured and charged based on the service requirements. Moda uses precision colour measurement to track professional product usage.
Is there a Moda Salon app?

Yes. The Moda Salon app lets you book 24/7, choose your stylist, keep your appointment history in one place, follow your Moda Treats and buy a gift voucher. Download on the App Store or get it on Google Play.
What is Moda Treats?

Moda Treats is our in-salon thank-you program. Eligible salon visits are counted automatically — no app or sign-up required — and when you reach a Treat milestone we email your Treat. See how Moda Treats works.

Rewards

Shop online.
Get rewarded.

Moda Inner Circle is our rewards program for the online store. Earn points on what you buy, then put them toward your next order.

Explore Inner Circle

Moda Inner Circle

Online store

What is Moda Inner Circle?

Moda Inner Circle is the rewards program for purchases through Moda’s online store.

How many Inner Circle points do I earn?

2 points per $1
Members earn 2 points per $1 on eligible online purchases.
What are Inner Circle points worth?

100 points = $1 in eligible online rewards.
What are the Inner Circle tiers?

Gloss — 0+ points
Luminous — 875+ points
Icon — 2,000+ points
Do I receive points just for signing up?

No. Instead, new email subscribers may receive $10 off their first online order of $100+, subject to the current offer terms.
Do I receive birthday points?

200 birthday points
The current Inner Circle program includes 200 birthday points, subject to active program terms.
How do referrals work?

Eligible members can share their referral link. The referred friend receives $10 off, and the referring member receives $10 off after the qualifying referral order is completed.
Can I use Inner Circle points on salon services?

No. Inner Circle points are earned and redeemed on online orders at modasalon.ca only, and can’t be applied to salon services or in-salon retail.