We make it easy! Just click BOOK NOW at the top of any page, choose your service, pick a date and time that works, and voilà—you’re all set to be pampered. Have questions before booking? Shoot us a message via the Contact Us form or give us a ring at 905‑419‑6632.

Absolutely! We believe your hair journey starts with understanding your vision. Our expert stylists are here to discuss your goals and recommend the best options to achieve your dream look. Give us a call at 905-419-6632 to schedule

We proudly use Davines color products, known for their high-performance formulas and commitment to sustainable beauty. Davines delivers stunning, vibrant color results while nourishing hair health, making it a perfect choice for our clients.

Life happens! We just ask for 24 hours' notice for any cancellations or rescheduling, so we can give your spot to someone else in need of fabulous hair. The sooner the better :)

Yes, and they’re the perfect gift for any beauty lover! Moda Salon gift cards are available online and in salon , ready to bring a little extra joy to someone special.

For all things hair and salon-related, feel free to email hello@modasalon.ca or call 905-419-6632 - We love connecting with our clients!

Our top priority is for you to leave loving your look! If something isn’t quite right, let us know within seven days, and we’ll arrange a complimentary adjustment to ensure you’re fully satisfied.

Gift Card- They’re delivered by email and can be redeemed online; gift cards are non-refundable and do not expire

Absolutely! We’re passionate about sustainability and choose brands that share our eco‑friendly values—natural, organic ingredients whenever possible, no animal testing, no compromise on performance

Yes, dear friend! Just drop us a note via Contact Us or chat with us in‑salon. We’ll ask a few questions about your hair goals and lifestyle, then curate your perfect at‑home routine.

We curate only the very best: Davines, Kevin Murphy, Eufora, Amika, Sachajuan, and more. Each brand shares our commitment to quality, performance—and where possible, sustainability.

Most of our professional‑grade products have a shelf life of 2–3 years unopened. After opening, look for the little “PAO” icon (e.g., 12M means 12 months)—that tells you how long to use them once opened.

Sign up for our newsletter at the bottom of any page (and snag $10 off your first $100+ order!) or follow us on Instagram and Facebook for behind‑the‑scenes, styling inspo, and exclusive offers.

Email support@modasalon.ca ASAP with the correct address and your order number. If the parcel’s already shipped, we’ll help with carrier options where possible. (not available with canada post)

Email support@modasalon.ca with your order number, description of the issue, and photos of the product and shipping box. We’ll review and share next steps. Canada returns typically use a prepaid label; U.S. returns follow the process below.

Canada Post- Allow for 24 hours after initial delivery. First check with housemates/concierge and nearby neighbors, then look for a delivery notice or safe-drop spot. If you still can’t find it, contact us within 5 business days at support@modasalon.ca so we can investigate with the carrier.

We try our best to monitor emails and action the emails as soon as possible. If the order has not been fufiled we may be able to support you! send email to support@modasalon.ca add urgent and order number to the subject.

Canada: Most orders arrive in 3–7 business days after shipping. Moda Salon

USA: Chit Chats U.S. Edge typically 4–8 business days after shipping.

Canada: UPS (currently replacing Canada Post during the labour disruption; Canada Post still used for P.O. Boxes/rural where needed). Moda Salon+1

USA: Chit Chats with final delivery by USPS.

Canada: $10 CAD under the free-shipping threshold; free on orders $100+ CAD. Moda Salon+1
USA: $10 USD flat rate under the free-shipping threshold; free on orders $100+ USD. Duties & taxes are prepaid (no surprise fees).

Canada: $10 CAD under the free-shipping threshold; free on orders $100+ CAD. Moda Salon+1
USA: $10 USD flat rate under the free-shipping threshold; free on orders $100+ USD. Duties & taxes are prepaid (no surprise fees).

Please see Shipping Policy for the most up to date information

You’ll receive a tracking link by email as soon as your order ships. You can also track your package directly with the carrier:

• Canada Post Tracking
  
• UPS Tracking
  
• USA orders: Chit Chats Tracking
  

If your tracking link isn’t working or you didn’t receive one, please check your spam/junk folder. Still stuck? Email support@modasalon.ca and we’ll help.

Currently, we ship to Canada and the USA.

Canada: A prepaid label is available; a $9.99 fee is deducted from your store credit (waived if the product is defective). Moda Salon

USA: Customers are responsible for return shipping; store credit is reduced by return shipping ($9.99) and a 15% charge for prepaid duties, plus any non-refundable duties/taxes.

Approved returns are issued as store credit via digital gift card (doesn’t expire).

Please see Return Policy for our most recent information

For hygiene & safety, we cannot resell any opened, used, or damaged topical products—so we only accept returns of unopened, unused, and sealed items.

We totally get it—timing is everything!

If you purchased an item and it goes on sale within 7 days of your original order date, we’re happy to honour the price difference in the form of a Moda Salon store credit.

Here’s how it works:
within 7 days of your purchase date.

To request a price adjustment, simply email us at support@modasalon.ca with your order number and the item in question. We’ll take care of the rest!

💡 Please note: For health and safety reasons, we never resell any returned, opened, or damaged topical products. Your safety is our top priority—and we stand behind every product that leaves our shelves.

Because you deserve to shop with confidence (and a little extra joy ✨).

Yes—email support@modasalon.ca or visit us in-salon and we’ll tailor a routine to your hair/skin goals.

Look for the PAO (period-after-opening) icon on the product (e.g., “12M” = 12 months).

Most brands we carry emphasize cruelty-free formulas and responsible sourcing; check each product page for brand-specific claims/certifications.

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Track orders & returns in one place.

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