Flat Rates
- Canada: $10 CAD for all orders under the free shipping minimum.
- United States: $10 USD for all orders under the free shipping minimum.
Free Shipping
Because we love spoiling you β¨ enjoy free shipping on:
- Orders over $99 across Canada
- Orders over $150 across the USA
Shipping Details
We ship with Canada Post or UPS to keep things reliable and on time.
- Orders are processed within 2β5 business days (MonβFri)
- Delivery is typically within 7 business days, depending on your location
Order Updates
If thereβs ever an issue, youβll hear from us within 24 hoursβno surprises here.
Holiday & Promo Periods
During busy times (think Black Friday, Boxing Day, or holidays), your order might take a little longer to reach you. We promise itβs worth the wait.
Address Check
Please double-check your shipping details at checkout. If the address is entered incorrectly, weβre unable to take responsibility for mis-delivered packages.
π«Ά Customer Care
Delivery Concerns
- If your order arrives damaged or leaked, please let us know within 5 days.
- If your package never makes it to your doorstep, reach out within 5 days of the delivery date.
We want to make it rightβbut deadlines help us get things solved quickly.
Returns & Refunds
- Accidentally ordered the wrong item? Youβll be responsible for return shipping costs.
- If we made a mistakeβdonβt worryβweβll happily cover the shipping.
- Refunds are not available on used items.
Free Samples & Gifts
- Every order includes complimentary samples
- From time to time, we run Gift with Purchase promotionsβthese are limited in quantity and must be added to your cart at checkout.
- Only one free gift per order will be included.
π Customs, Duties & Taxes
Moda Salon ships from Canada. Any customs, duties, or taxes charged at delivery are the responsibility of the customer.
- If an order is refused due to customs fees, shipping costs will still apply and will be deducted from your refund once the order is returned.
π Need Help?
Our support team is just an email or chat bubble away!
We do our best to reply within 24β48 hours.