Politique de remboursement
Moda Salon Return & Exchange Policy
We want to make sure you are completely satisfied with your purchase from Moda Salon. If, for any reason, you are not satisfied with your order, you may request an exchange or Moda online store credit within fourteen (14) days from the date of delivery.
Please read our Exchange Policy below before sending any products back to us.
Before returning any products, please make sure all of the following conditions have been met.
The product you wish to return:
- must have all disposable seals still attached and intact;
- must be returned complete with all parts, packaging, inserts, and accessories;
- must be sent in its original packaging;
- must be requested by contacting Moda Salon within fourteen (14) days from the date of delivery;
- must be sent in one single shipment; products from the same order must be returned together;
- must be in the same condition you received it in; and
- must be approved by our team before being shipped back.
If all of these conditions are satisfied, we will exchange the value of the returned product for another product, or issue the eligible value as Moda online store credit.
We reserve the right to designate certain merchandise as non-returnable or final sale. Any such designation will be noted on the product page or at checkout.
Refund Policy
We do not offer refunds to the original payment method on products purchased from Moda Salon. Eligible returns are handled as an exchange or Moda online store credit. Please read our Exchange Policy below.
Exchanges & Store Credit
If you are not satisfied with your Moda Salon online purchase, please contact us within 14 days from the date you receive your shipment.
To request an exchange or store credit, email support@modasalon.ca with your order number, the product you would like to return, whether you would prefer an exchange or store credit, and the reason for your request.
Once your request is approved, Moda Salon will provide a prepaid return shipping label for a flat fee of $9.99. This fee will be deducted from your exchange or store credit value, or collected before the return label is issued.
Items must be unopened, unused, unwashed, sealed where applicable, and in their original packaging.
If a product is defective, arrived damaged, or you received the wrong item, we will exchange or replace the item once the issue has been reviewed and approved by our team. Photos may be required before an exchange is authorized. Approved Moda errors, damaged shipments, and confirmed defects are not charged the $9.99 return label fee, and Moda will cover the approved return or replacement shipping.
Eligible returns may be handled in one of two ways:
- Exchange: choose another eligible product. If the new product costs more, you will be responsible for paying the difference. If it costs less, the remaining eligible value will be issued as Moda online store credit.
- Store credit: the eligible value of the returned product will be issued as Moda online store credit, which can be used on a future order at modasalon.ca.
Original shipping charges are non-refundable.
We reserve the right to refuse exchanges that are requested after the 14-day window has expired, returned without approval, missing original packaging, opened, used, damaged, or not in the same condition you received them in.
USA Orders
For orders shipped to the United States, Moda Salon reserves the right to charge a 10% cross-border return adjustment on approved exchanges or returns. This adjustment helps offset the cost of duties, tariffs, customs processing, and cross-border return handling that cannot be recovered when merchandise is returned to Canada.
The 10% adjustment is calculated on the value of the returned merchandise and may be deducted from the exchange credit, store credit, or amount applied toward a replacement product. Return shipping from the United States is the responsibility of the customer.
The 10% adjustment does not apply to approved wrong-item, damaged, or confirmed defective claims.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items are final sale and cannot be returned or exchanged:
- opened hair care, skin care, body care, or styling products;
- products with broken seals or damaged packaging;
- hair brushes, combs, clips, accessories, and tools that have been opened or handled;
- gift cards;
- final sale, warehouse sale, clearance, discontinued, or promotional items;
- special orders; and
- any product marked as final sale on the product page or at checkout.
Online Orders & the Salon
Online orders are fulfilled and managed by the Moda online store. Because salon and online inventory are managed separately, online returns and exchanges cannot be processed at Moda Salon locations. Please begin your return by contacting our online store support team.
Return Address
Approved exchanges must be sent back using the prepaid return label provided by Moda Salon.
A prepaid return label will be issued at a flat rate of $9.99 once your request has been approved. Please do not send items back using your own shipping method unless our team has given written approval.
Approved returns will be sent to:
Moda Salon
ATTN: Chantelle
106-2021 Green Rd
Bowmanville, ON L1C 6B5
Canada
Returns or exchanges sent without approval, or sent without using the provided return label, may not be accepted.
