POLICIES
Return & Exchange Policy
We want you to feel confident with every purchase from Moda Salon. Please review our return and exchange policy before sending any products back to us.
Exchange Policy
We want to make sure you are completely satisfied with your purchase from Moda Salon. If, for any reason, you are not satisfied with your order, you may request an exchange within thirty (30) days from the date of delivery for another product of equal or greater value.
Please read our Exchange Policy below before sending any products back to us.
Before You Return
Before returning any products, please make sure all of the following conditions have been met.
The product you wish to return:
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Must have all disposable seals still attached and intact.
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Must be returned complete with all parts, packaging, inserts, and accessories.
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Must be sent in its original packaging.
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Must be shipped back to Moda Salon within thirty (30) days from the date of delivery.
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Must be sent in one single shipment; products from the same order must be returned together.
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Must be in the same condition you received it in.
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Must be approved by our team before being shipped back.
If all of these conditions are satisfied, we will exchange the value of the returned product for another product of equal or greater value.
We reserve the right to designate certain merchandise as non-returnable or final sale. Any such designation will be noted on the product page or at checkout.
Refund Policy
We do not offer refunds on products purchased from Moda Salon. Please read our Exchange Policy below.
Exchanges
If you are not satisfied with your Moda Salon online purchase, please contact us within 30 days from the date you receive your shipment.
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To request an exchange, email support@modasalon.ca with your order number, the product you would like to exchange, and the reason for your exchange request.
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Once your exchange is approved, we will provide instructions for sending your item back to us.
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Please note that a $9.99 return label fee will apply when a prepaid return shipping label is provided by Moda Salon. This fee will be deducted from your exchange credit or collected before the return label is issued.
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Items must be unopened, unused, unwashed, sealed where applicable, and in their original packaging.
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If a product is defective or you received the wrong item, we will exchange the item once the issue has been reviewed and approved by our team. Photos may be required before an exchange is authorized.
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We do not refund items, but we will gladly exchange eligible items for a product of equal value. If you choose an item of greater value, you will be responsible for paying the difference.
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We reserve the right to refuse exchanges that are shipped after the 30-day grace period has expired, returned without approval, missing original packaging, opened, used, damaged, or not in the same condition you received them in.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items are final sale and cannot be returned or exchanged:
- Opened hair care, skin care, body care, or styling products.
- Products with broken seals or damaged packaging.
- Hair brushes, combs, clips, accessories, and tools that have been opened or handled.
- Gift cards.
- Final sale, warehouse sale, clearance, discontinued, or promotional items.
- Special orders.
- Any product marked as final sale on the product page or at checkout.
