Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.

Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.

We proudly use Davines color products, known for their high-performance formulas and commitment to sustainable beauty. Davines delivers stunning, vibrant color results while nourishing hair health, making it a perfect choice for our clients.

Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.

Yes, and they’re the perfect gift for any beauty lover! Moda Salon gift cards are available online and in salon , ready to bring a little extra joy to someone special.

For all things hair and salon-related, feel free to email hello@modasalon.ca or call 905-419-6632 - We love connecting with our clients!

Our top priority is for you to leave loving your look! If something isn’t quite right, let us know within seven days, and we’ll arrange a complimentary adjustment to ensure you’re fully satisfied.

Absolutely! We’re passionate about sustainability and choose brands that share our eco‑friendly values—natural, organic ingredients whenever possible, no animal testing, no compromise on performance

Yes, dear friend! Just drop us a note via Contact Us or chat with us in‑salon. We’ll ask a few questions about your hair goals and lifestyle, then curate your perfect at‑home routine.

We curate only the very best: Davines, Kevin Murphy, Eufora, Amika, Sachajuan, and more. Each brand shares our commitment to quality, performance—and where possible, sustainability.

Most of our professional‑grade products have a shelf life of 2–3 years unopened. After opening, look for the little “PAO” icon (e.g., 12M means 12 months)—that tells you how long to use them once opened.

Sign up for our newsletter at the bottom of any page (and snag $10 off your first $100+ order!) or follow us on Instagram and Facebook for behind‑the‑scenes, styling inspo, and exclusive offers.

Enjoy free shipping on orders over $100!

• Canada: Orders over $100 ship free via Expedited Canada Post.
• USA: Orders over $100 ship free via Tracked Packet (orders over 5lbs will be shipped by UPS).
• For orders under $100, we offer a flat shipping rate of $9.99.

Estimated Delivery Times

• Canada: 3-7 business days
• USA: 6-10 business days

Please note that shipping times may vary based on location, stock, and seasonal factors.

We’re committed to getting your order to you as quickly and smoothly as possible!

You’ll receive a tracking link once your order ships. To check your package’s journey, just use the link or visit Canada Post or UPS, depending on your carrier.

Currently, we ship to Canada and the USA.

Return Policy

Thank you so much for shopping with us at Moda Salon! Your satisfaction means the world to us, and we’re here to make your experience as smooth and supportive as possible. Please take a moment to review our return policy below:

⏳ 14-Day Return Period

You have 14 days from the date of purchase to initiate a return for a refund or exchange. After 14 days, we’re unable to accept returns or offer exchanges.

✅ Return Eligibility

To be eligible for a return, the item must be in its original condition and packaging. We’re unable to accept returns on gift cards or items marked final sale.

🧾 Proof of Purchase Required

Please hang onto your receipt or order confirmation—proof of purchase is required for all returns. Kindly note: returns sent directly to the manufacturer will not be processed.

💳 Refunds

Once your return is received and inspected, we’ll send you an email to confirm if your refund has been approved. Approved refunds will be issued to your original payment method within 5 business days.

⚡ Electrical Items

All electrical items are final sale. However, Moda Salon will honor the manufacturer’s 1-year warranty from the date of purchase. After one year, warranty claims should be directed to the manufacturer.

🛠 Warranty + Defective Exchanges

If your electrical item has a manufacturer defect within the warranty period, we’ll help get it sorted:

Email support@modasalon.ca with your name, order number, purchase date, item name, and details of the issue.

:If eligible, we’ll authorize the return and send a prepaid return label via Canada Post.

: Once received and approved, we’ll send you a replacement.

📦 Return Shipping Fee

A flat $9.99 return shipping fee will be deducted from your refund. A prepaid Canada Post return label will be emailed to you once your return is authorized. If you’re exchanging a defective item, this fee is waived.

📮 Return Address

Moda Salon

ATTN: Returns

106-2021 Green Rd

Bowmanville, ON

L1C 6B5

Canada

🔁 Exchanges

We’re happy to exchange defective or damaged items. Just email us at support@modasalon.ca, and we’ll take care of the next steps.

🚫 Final Sale Items

Clearance and final sale items cannot be returned or exchanged.

⏱ Late or Missing Refunds?

If your refund hasn’t appeared after 5 business days, please check with your bank and credit card provider. Still waiting? Reach out to us at support@modasalon.ca—we’re happy to help.

For hygiene & safety, we cannot resell any opened, used, or damaged topical products—so we only accept returns of unopened, unused, and sealed items.

We totally get it—timing is everything!

If you purchased an item and it goes on sale within 7 days of your original order date, we’re happy to honour the price difference in the form of a Moda Salon store credit.

Here’s how it works:
within 7 days of your purchase date.

To request a price adjustment, simply email us at support@modasalon.ca with your order number and the item in question. We’ll take care of the rest!

💡 Please note: For health and safety reasons, we never resell any returned, opened, or damaged topical products. Your safety is our top priority—and we stand behind every product that leaves our shelves.

Because you deserve to shop with confidence (and a little extra joy ✨).

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