Frequently Asked Questions
Expédition
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
We proudly use Davines color products, known for their high-performance formulas and commitment to sustainable beauty. Davines delivers stunning, vibrant color results while nourishing hair health, making it a perfect choice for our clients.
Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.
Yes, and they’re the perfect gift for any beauty lover! Moda Salon gift cards are available online and in salon , ready to bring a little extra joy to someone special.
For all things hair and salon-related, feel free to email hello@modasalon.ca or call 905-419-6632 - We love connecting with our clients!
Our top priority is for you to leave loving your look! If something isn’t quite right, let us know within seven days, and we’ll arrange a complimentary adjustment to ensure you’re fully satisfied.
Moda Salon Shop
Absolutely! We’re passionate about sustainability and choose brands that share our eco‑friendly values—natural, organic ingredients whenever possible, no animal testing, no compromise on performance
Yes, dear friend! Just drop us a note via Contact Us or chat with us in‑salon. We’ll ask a few questions about your hair goals and lifestyle, then curate your perfect at‑home routine.
We curate only the very best: Davines, Kevin Murphy, Eufora, Amika, Sachajuan, and more. Each brand shares our commitment to quality, performance—and where possible, sustainability.
Most of our professional‑grade products have a shelf life of 2–3 years unopened. After opening, look for the little “PAO” icon (e.g., 12M means 12 months)—that tells you how long to use them once opened.
Sign up for our newsletter at the bottom of any page (and snag $10 off your first $100+ order!) or follow us on Instagram and Facebook for behind‑the‑scenes, styling inspo, and exclusive offers.
Retours
All Canadian orders will now be shipped via UPS. For U.S. orders, packages will ship with Chit Chats and be delivered by USPS (Chit Chats U.S. Edge service, estimated 5–11 business days).
At Moda Salon, we strive to make every delivery as smooth and reliable as your salon experience. Below you’ll find our updated rates, carriers, and timelines.
🇨🇦 Canada Shipping
Flat Rate:
- $10 CAD for all orders under $100
- Free UPS Standard Shipping on orders $100 and up
Carrier:
- All orders are currently shipped via UPS Standard (replacing Canada Post during the strike).
Estimated Delivery:
- 3–7 business days, depending on location.
🇺🇸 United States Shipping
All U.S. orders are shipped with duties and taxes prepaid, so the price you see is the price you pay — no surprises at delivery!
We offer three convenient options:
1. Chit Chats U.S. Edge – Duties PAID
- $10 USD Flat Rate
- For orders $0.00–$99.99 USD
- Estimated delivery: 5–11 business days
- Full tracking included
2. FREE Standard Shipping – Duties PAID
- FREE for orders $100.00 USD and up
- Service: Chit Chats U.S. Edge (Duties Paid)
Estimated delivery: 5–11 business days
Full tracking included
3. USPS Priority Mail® – Duties PAID
$15.00 USD Flat Rate- Estimated delivery: 4–9 business days
- Full tracking included
Processing & Delivery
- Orders are processed within 2–5 business days (Monday–Friday).
- Delivery timelines vary by location and service selected.
- Tracking information is provided once your order ships.
Order Updates
If there’s ever an issue with your order, you’ll be notified within 2 business days.
Peak Periods
During high-volume times (such as Black Friday, Boxing Day, or holidays), order processing and delivery may take longer.
Address Accuracy
Please double-check your shipping address at checkout. Moda Salon is not responsible for delays or mis-delivery caused by incorrect information.
Delivery Concerns
- If your order arrives damaged or leaked, please notify us within 5 days of delivery.
- If your order is marked as delivered but hasn’t arrived, contact us within 5 days of the delivery date so we can assist you.
Returns & Exchanges
- Customers are responsible for return shipping costs if the incorrect item was ordered.
- If Moda Salon shipped the wrong item, return shipping will be covered.
- Refunds are not available on used items; approved returns will be issued as store credit.
Complimentary Samples & Gifts
Every order includes complimentary samples whenever possible. We do our best to match the brand you purchased.
Gift with Purchase promotions are available in limited quantities and must be added to your cart at checkout.- Only one gift per order will be included.
Customs, Duties & Taxes
Moda Salon ships from Canada.
- All U.S. orders are shipped with duties and taxes prepaid — no additional charges upon delivery.
- If an order is refused due to customs fees, shipping costs and any associated charges will be deducted from the store credit issued once the order is returned.
Customer Support
For any questions or concerns, please contact us at support@modasalon.ca.
Our team responds within 24–48 hours.
You’ll receive a tracking link once your order ships. To check your package’s journey, just use the link or visit Canada Post or UPS, depending on your carrier.
Currently, we ship to Canada and the USA.
Returns
Return Policy
Thank you for shopping with Moda Salon. Your satisfaction is very important to us, and we are committed to ensuring your experience is smooth and transparent. Please review our return policy below.
Return Window
Canada: Returns and exchanges are accepted within 14 days of purchase.
United States: Returns and exchanges are accepted within 30 days of delivery.
Eligibility
To be eligible for a return, items must be in their original condition and packaging. We are unable to accept returns on the following:
Gift cards
Items marked “Final Sale”
Opened liquid products
Electrical tools (covered under warranty only)
Products returned due to allergies, skin reactions, or scalp sensitivities
Store Credit Only
All approved returns will be issued as store credit in the form of a digital gift card. Store credit does not expire and may be used toward any future purchase at Moda Salon.
United States Orders: Duties, customs fees, and taxes are non-refundable. For U.S. returns, these charges—along with a flat $9.99 return shipping fee—will be deducted from the store credit issued. If a shipment is refused at customs, the same deductions will apply.
Electrical Tools
All electrical tools are final sale. However, Moda Salon will honor the manufacturer’s one-year warranty from the date of purchase.
Within one year: Moda Salon will assist with a replacement or repair.
After one year: Warranty claims should be made directly with the manufacturer.
Defective Items
If a product arrives defective:
Contact us at support@modasalon.ca with your order number, purchase date, and details of the issue (including photos if possible).
If approved, we will provide instructions for return.
Canada: A prepaid Canada Post label will be issued. A flat fee of $9.99 will be deducted from the store credit unless the product is defective, in which case the fee is waived.
United States: Customers are responsible for return shipping and any applicable duties or customs charges. A $9.99 fee and duties/taxes will be deducted from the store credit.- A replacement or store credit will be issued once the defective product has been received and inspected.
Return Shipping
Canada: Prepaid return labels are available for a flat fee of $9.99, deducted from the store credit.
United States: Customers are responsible for arranging return shipping. Duties or customs charges will be deducted from the store credit.
Return Address
Moda Salon
ATTN: Returns
106-2021 Green Rd
Bowmanville, ON
L1C 6B5
Canada
Final Sale Items
Products marked as clearance or final sale are not eligible for return or exchange.
For hygiene & safety, we cannot resell any opened, used, or damaged topical products—so we only accept returns of unopened, unused, and sealed items.
Price Adjustment Policy
We totally get it—timing is everything!
If you purchased an item and it goes on sale within 7 days of your original order date, we’re happy to honour the price difference in the form of a Moda Salon store credit.
Here’s how it works:
within 7 days of your purchase date.
To request a price adjustment, simply email us at support@modasalon.ca with your order number and the item in question. We’ll take care of the rest!
💡 Please note: For health and safety reasons, we never resell any returned, opened, or damaged topical products. Your safety is our top priority—and we stand behind every product that leaves our shelves.
Because you deserve to shop with confidence (and a little extra joy ✨).
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