Shipping + Delivery
Good hair, on its way.
Your Moda order is packed by our team in Bowmanville, Ontario and shipped with tracking across Canada and the United States.
No mystery warehouses. No marketplace sellers. Just professional haircare, packed by people who know what’s inside the box.
The quick version
Shipping, simplified.
Canada
FREE
Free shipping
Orders $125+ CAD
$9.99
CAD
Orders under $125
1–3
Business days
Typical order processing
Tracked
Delivery
UPS or Canada Post
United States
FREE
Free shipping
Orders $125+ USD
$10
USD
Standard shipping under $125
Duties paid
No surprise duty bill
at delivery
From our shelves to yours
Packed here.
Shipped by us.
Every online order leaves from Moda’s shop in Bowmanville, Ontario. Our team picks, checks and packs your products before handing your order over to the carrier.
Because when you’re ordering professional haircare, knowing where it came from matters.
Packed with care — and probably a little too much tape.
From click to good hair
How your order gets to you.
01You order
Place your order at modasalon.ca and we’ll send your confirmation straight to your inbox.
02We pack
Most orders are prepared within 1–3 business days, Monday through Friday. During major promotions, launches and holiday periods, processing may take a little longer.
03It ships
Once your package leaves Moda, we’ll email you your tracking information.
04Good hair arrives
Follow your tracking, watch for delivery and start planning wash day.
Hey, Canada
From Bowmanville to your bathroom shelf.
Orders $125+ CAD
Free standard shipping
Orders under $125 CAD
$9.99 CAD
Prefer UPS?
$15 CAD
UPS Standard on orders under $100 CAD
UPS on $100+ orders
+$7 CAD
Upgrade from free Canada Post to UPS
Processing
1–3 business days
Monday through Friday
Optional signature
+$5 CAD
Add a signature requirement when available for a little extra delivery security.
Standard orders ship with Canada Post Expedited; choose UPS at checkout if you prefer it. Delivery times shown by the carrier begin after your order has been processed and picked up.
Shipping south
Canada to the U.S., without the surprise bill.
Your duties are paid.
We ship U.S. orders using a duties-paid service so you aren’t left with an unexpected duty bill when your package arrives. What you pay at checkout is designed to make cross-border shopping with Moda a whole lot simpler.
Orders $125+ USD
Free
Tracked delivery
Orders under $125 USD
$10 USD
Tracked standard delivery
U.S. shipments are routed through Chit Chats and USPS, or through Point2Point Global — your shipping confirmation tells you which.
A quick note for U.S. shoppers: some products just can’t cross the border.
Certain aerosols, pressurized products, flammable items and other restricted goods may not be eligible for shipment to the United States due to carrier and transportation regulations. If a product cannot be shipped to your destination, we’ll make that as clear as possible before or after checkout and contact you if there is an issue with your order. Restrictions can change as carrier and customs requirements evolve.
Already on the way?
Track your order.
Your shipping confirmation email includes your tracking information. Choose your carrier below to follow your package:
Tracking may take a little time to update after your shipping confirmation is sent. If you’ve just received the email and don’t see movement yet, give the carrier a little time to complete its first scan. Point2Point tracking starts once your package has cleared customs and entered the United States.
Something doesn’t look right?
We’ll help you figure it out.
My order arrived damaged
We pack orders carefully, but sometimes the journey is rougher than we’d like. Please contact our online store team within 5 days of delivery and include:
- Your order number
- Photos of the affected product
- Photos of the shipping box and packaging
- A brief description of what happened
The more information we have, the easier it is for our team to investigate.
Tracking says delivered, but I don’t have it
First, check around your property, mailbox or parcel area and with anyone else at the delivery address who may have accepted the package.
If it still can’t be located, contact us within 5 days of the carrier’s delivery scan so we can help investigate.
I entered the wrong address
Email us as quickly as possible. If your order has not yet been processed, we’ll do our best to correct the address before it leaves Moda.
Once a shipment has been handed to the carrier, changes or redirects may not be possible. Customers are responsible for providing a complete and accurate delivery address at checkout.
Delivery times
Sometimes the road gets bumpy.
Most orders arrive within the carrier’s estimated timeframe, but occasionally things happen outside our control. Weather, carrier disruptions, customs processing and peak shopping periods can all create delays.
During events like Black Friday, Boxing Day, major launches and promotions, both Moda processing times and carrier delivery times may be longer than usual.
We’ll always send tracking once your order is on its way.
Questions we get a lot
-
Where does my order ship from?
Every Moda online order is packed and shipped from Bowmanville, Ontario, Canada.
-
How long does it take Moda to ship my order?
Most orders are processed within 1–3 business days, Monday through Friday. Carrier delivery time begins after your order has been processed and picked up. Promotional periods and holidays may require additional processing time.
-
Do you ship across Canada?
Yes. Standard shipping is Canada Post Expedited, and you can choose UPS at checkout if you prefer it — $15 CAD on orders under $100, or a $7 CAD upgrade on orders of $100 or more.
-
Do you ship to the United States?
Yes. Eligible orders ship from Canada to the United States with Chit Chats and USPS, or with Point2Point Global — we use whichever service suits your order best, and your shipping confirmation includes the right tracking link. Point2Point shipments can be tracked once the package has cleared customs and entered the U.S.
-
Will I have to pay duties when my U.S. order arrives?
Moda currently ships U.S. orders using a duties-paid service. This is intended to prevent an unexpected duty charge from being collected from you when the package arrives.
-
Why can’t some products be shipped to the United States?
Carrier and transportation regulations restrict certain aerosols, flammable liquids, pressurized products and other hazardous materials from travelling through the shipping network we use for U.S. orders. Because these rules can change, product eligibility may change as well.
-
Can I change my shipping address after placing my order?
Contact us immediately. If your order has not been processed yet, we’ll do our best to update it. We cannot guarantee an address change once the shipment has been processed or handed to the carrier.
-
My tracking hasn’t updated. Should I be worried?
Not necessarily. It can take some time for the first carrier scan to appear, and tracking sometimes goes several days without an update while a package is moving between facilities. If the shipment appears unusually delayed, contact our online store team and we can help you take a closer look.
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What happens if my package is returned to Moda?
If a shipment is returned because of an incomplete or incorrect address, failed delivery or another carrier issue, contact our online store team once tracking shows it is returning to us. We’ll review the order and available options once the package has been received back at Moda.
-
What if I want to return something?
Shipping and returns are handled separately. For eligibility, timelines, return shipping and exchange information, please see our Return + Exchange Policy.
Returns and exchanges are handled separately. View our Return + Exchange Policy →
Online store support
Need a human?
We have those.
Your online order isn’t handled by a giant marketplace or anonymous fulfilment centre. Real people from the Moda team are here when you need help with an order, shipment or delivery.
Get order help
