Shipping Policy

Effective September 27 – Update: Canada Post Strike

Due to the ongoing Canada Post strike, all Canadian orders will now be shipped via UPS. For U.S. orders, packages will ship with Chit Chats and be delivered by USPS (Chit Chats U.S. Edge service, estimated 5–11 business days).

At Moda Salon, we strive to make shipping as seamless as possible. Below you will find details on our updated rates, timelines, and policies.

Flat Rates

Canada: $10 CAD for all orders under the free shipping threshold.

United States: $10 USD flat rate on all orders under the free shipping threshold — duties and taxes included (no surprises at delivery).

Free Shipping

• Complimentary shipping on orders over $100 within Canada

Processing & Delivery

• Orders are processed within 2–5 business days (Monday–Friday).
  
• Delivery typically takes up to 7 business days within Canada and 5–11 business days to the U.S.
  

Carriers:

• Canada: UPS STANDARD SHIPPING
  
• United States: Chit Chats with USPS handling final delivery.
  

Order Updates

If there is ever an issue with your order, you will be notified within 2 business days.

Peak Periods

During high-volume times (such as Black Friday, Boxing Day, or holidays), order processing and delivery may take longer.

Address Accuracy

Please ensure your shipping information is correct at checkout. Moda Salon is not responsible for delays or mis-delivery due to incorrect addresses.

Delivery Concerns

• If your order arrives damaged or leaked, notify us within 5 days of delivery.
  
• If your order is marked as delivered but has not arrived, please contact us within 5 days of the delivery date so we can assist you.
  

Returns & Exchanges

• Customers are responsible for return shipping costs if an incorrect item was ordered.
  
• If Moda Salon shipped the wrong item, return shipping will be covered.
  
• Refunds are not available on used items; approved returns will be issued as store credit.
  

Complimentary Samples & Gifts

• Every order includes complimentary samples whenever possible. We do our best to match the brand you purchased.
  
• Gift with Purchase promotions are offered in limited quantities and must be added to your cart at checkout.
  
• Only one gift per order will be included.
  

Customs, Duties & Taxes

Moda Salon ships from Canada. All U.S. orders include duties and taxes in the final checkout price — no additional charges at the door.

If an order is refused due to customs fees, shipping costs and any associated charges will be deducted from the store credit issued once the order is returned.

Customer Support

For any questions or concerns, please contact us at support@modasalon.ca. Our team responds within 24–48 hours.

Return Policy

Thank you for shopping with Moda Salon. Your satisfaction is very important to us, and we are committed to ensuring your experience is smooth and transparent. Please review our return policy below.

Return Window

• Canada: Returns and exchanges are accepted within 14 days of purchase.
  
• United States: Returns and exchanges are accepted within 30 days of delivery.
  

Eligibility

To be eligible for a return, items must be in their original condition and packaging. We are unable to accept returns on the following:

• Gift cards
  
• Items marked “Final Sale”
  
• Opened liquid products
  
• Electrical tools (covered under warranty only)
  
• Products returned due to allergies, skin reactions, or scalp sensitivities
  

Store Credit Only

All approved returns will be issued as store credit in the form of a digital gift card. Store credit does not expire and may be used toward any future purchase at Moda Salon.

United States Orders: Duties, customs fees, and taxes are non-refundable. For U.S. returns, these charges—along with a flat $9.99 return shipping fee and a 15% charge for prepaid duties—will be deducted from the store credit issued. If a shipment is refused at customs, the same deductions will apply.

Electrical Tools

All electrical tools are final sale. However, Moda Salon will honor the manufacturer’s one-year warranty from the date of purchase.

• Within one year: Moda Salon will assist with a replacement or repair.
  
• After one year: Warranty claims should be made directly with the manufacturer.
  

Defective Items

If a product arrives defective:

1. Contact us at support@modasalon.ca with your order number, purchase date, and details of the issue (including photos if possible).
   
2. If approved, we will provide instructions for return.
   
   
   Canada: A prepaid Canada Post label will be issued. A flat fee of $9.99 will be deducted from the store credit unless the product is defective, in which case the fee is waived.
   
   
   United States: Customers are responsible for return shipping and any applicable duties or customs charges. For all U.S. returns, a $9.99 return shipping fee and a 15% charge for prepaid duties will be deducted from the store credit, in addition to non-refundable duties and taxes.
   
   
   
3. A replacement or store credit will be issued once the defective product has been received and inspected.
   

Return Shipping

• Canada: Prepaid return labels are available for a flat fee of $9.99, deducted from the store credit.
  
• United States: Customers are responsible for arranging return shipping. A $9.99 return shipping fee, a 15% charge for prepaid duties, and any applicable duties or customs charges will be deducted from the store credit.
  

Return Address

Moda Salon

ATTN: Returns

106-2021 Green Rd

Bowmanville, ON

L1C 6B5

Canada

Final Sale Items

Products marked as clearance or final sale are not eligible for return or exchange.