At Moda Salon, we’re committed to delivering your favourite hair and skincare products quickly, securely, and with care. That’s why we now ship with UPS Standard for most orders across Canada and the U.S. — ensuring fast, reliable, and trackable service.
🚨 Temporary Service Update
Due to the potential for a Canada Post strike, we’ve temporarily shifted the majority of our shipping to UPS Standard. However, for customers in rural areas or those using a P.O. Box, we will continue to use Canada Post to ensure your delivery reaches you without issue.
Shipping & Delivery Times
1–2 business days (Monday to Friday).
Important Shipping Information
Moda Salon is not responsible for:
📝 To avoid delivery issues, please double-check your shipping details before placing your order.
Customs, Duties & Taxes – U.S. Orders
For our U.S. customers:
Orders under $800 USD qualify for duty-free import under Section 321 of the North American Trade Agreement (NAFTA). That means no surprise fees at delivery!
Orders above this threshold may be subject to additional duties or taxes as determined by U.S. Customs and Border Protection.
Refused Deliveries & Restocking Fee
If a delivery is refused, a 15% restocking/reship fee will be deducted from your refund to cover return shipping and handling costs.
Damaged, Lost, or Delayed Orders
: Submit a claim directly with UPS or Canada Post, then email us at support@modasalon.ca with your reference number.
: Email us within 7 days of delivery with your order number and photos of the damaged product and shipping box.
not responsible for damages to packages delivered to a P.O. Box.
Order Tracking & Delivery Confirmation
All shipments include a tracking number. You’ll receive a tracking email once your package leaves our salon.
Weekend & Holiday Orders will be confirmed and processed on the next business day.
Unclaimed Deliveries
If your parcel isn’t picked up within 10 business days, it will be returned to us. A refund will be issued minus delivery charges.
Out of Stock Items
If an item is temporarily unavailable, we’ll notify you of the delay and expected shipping timeline.
Need help with your order?
We’re always here to assist! Reach out to us at support@modasalon.ca or use the chat bubble on our website.
With love,
The Moda Team xo
Return Policy
Thank you so much for shopping with us at Moda Salon! Your satisfaction means the world to us, and we’re here to make your experience as smooth and supportive as possible. Please take a moment to review our return policy below:
⏳ 14-Day Return Period
You have 14 days from the date of purchase to initiate a return for a refund or exchange. After 14 days, we’re unable to accept returns or offer exchanges.
✅ Return Eligibility
To be eligible for a return, the item must be in its original condition and packaging. We’re unable to accept returns on gift cards or items marked final sale.
🧾 Proof of Purchase Required
Please hang onto your receipt or order confirmation—proof of purchase is required for all returns. Kindly note: returns sent directly to the manufacturer will not be processed.
💳 Refunds
Once your return is received and inspected, we’ll send you an email to confirm if your refund has been approved. Approved refunds will be issued to your original payment method within 5 business days.
⚡ Electrical Items
All electrical items are final sale. However, Moda Salon will honor the manufacturer’s 1-year warranty from the date of purchase. After one year, warranty claims should be directed to the manufacturer.
🛠 Warranty + Defective Exchanges
If your electrical item has a manufacturer defect within the warranty period, we’ll help get it sorted:
: Email support@modasalon.ca with your name, order number, purchase date, item name, and details of the issue.
: If eligible, we’ll authorize the return and send a prepaid return label via Canada Post.
: Once received and approved, we’ll send you a replacement.
📦 Return Shipping Fee
A flat $9.99 return shipping fee will be deducted from your refund. A prepaid Canada Post return label will be emailed to you once your return is authorized. If you’re exchanging a defective item, this fee is waived.
📮 Return Address
Moda Salon
ATTN: Returns
106-2021 Green Rd
Bowmanville, ON
L1C 6B5
Canada
🔁 Exchanges
We’re happy to exchange defective or damaged items. Just email us at support@modasalon.ca, and we’ll take care of the next steps.
🚫 Final Sale Items
Clearance and final sale items cannot be returned or exchanged.
⏱ Late or Missing Refunds?
If your refund hasn’t appeared after 5 business days, please check with your bank and credit card provider. Still waiting? Reach out to us at support@modasalon.ca—we’re happy to help.
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