Davines DEDE Shampoo – For Delicate or Frequently Washed Hair

At Moda Salon, we’re committed to getting your orders to you as quickly as possible! Here’s how our shipping currently works:

🇨🇦 Canada

• Orders over $100: FREE Standard Shipping (excluding weekends & holidays)
• Orders under $99.99: Standard Shipping - $9.99 (excluding weekends & holidays)
• All Canadian orders will be processed within 1-3 business days (we’re closed on weekends & holidays).

🇺🇸 USA

For our U.S. clients, we ship via UPS or Canada Post Expedited International for seamless deliveries:

• Orders over $100: FREE Standard Shipping (excluding weekends & holidays)
• Orders under $99.99: Standard Shipping - $9.99 (excluding weekends & holidays)
• Your orders will ship within 3-5 business days.

Customs, Duties & Taxes (May 2025)

For our U.S. customers, orders under $800 USD qualify for duty-free import under Section 321 of the North American Trade Agreement, as designated by U.S. Customs and Border Protection (CBP). This means you can shop with confidence, knowing your order will arrive without additional duties.

Please note that orders exceeding this threshold may be subject to duties and taxes as determined by U.S. CBP regulations. We recommend checking with your local customs office for any applicable fees.

Refused Deliveries & Restocking Fees

If a customer refuses delivery of their package, a 15% restocking/reship fee will be deducted from the eligible refund amount. This covers return shipping costs and handling fees.

🔗 Track your UPS package here: UPS Tracking Tool
🔗 Track your Canada Post package here: Canada Post Tracking Tool

🚚 Frequently Asked Questions

📍 Order Tracking

Every order includes a tracking number. Once your package leaves Moda Salon, you’ll receive a confirmation email with a tracking link. To monitor your package in real time:
🔗 Track your UPS package here
🔗 Track your Canada Post package here

📦 Damaged Parcels

We take great care in packaging, but if your order arrives damaged, please reach out within 7 days of delivery. Email us at support@modasalon.ca with:

• Your order number
• Photos of the damaged items and box

📌 Note: We are not responsible for damage to packages sent to P.O. Boxes.

🚛 Unclaimed Deliveries

If you miss a delivery, follow the instructions on the carrier’s notice to collect your package. Please note you have 10 business days to retrieve your package before it’s returned to us. If an order is returned, a refund will be issued minus shipping costs.

⏳ Shipping Delays & Out-of-Stock Items

While we aim to ship your orders promptly, please note that delivery times are estimates and not guaranteed. If you experience an unusual delay, feel free to reach out at support@modasalon.ca.

For out-of-stock items, we’ll notify you regarding any potential shipping delays.

✨ Thank you for your support! We appreciate your patience and can’t wait for you to enjoy your Moda Salon products! 💖

Return Policy

Thank you so much for shopping with us at Moda Salon! Your satisfaction means the world to us, and we’re here to make your experience as smooth and supportive as possible. Please take a moment to review our return policy below:

⏳ 14-Day Return Period

You have 14 days from the date of purchase to initiate a return for a refund or exchange. After 14 days, we’re unable to accept returns or offer exchanges.

✅ Return Eligibility

To be eligible for a return, the item must be in its original condition and packaging. We’re unable to accept returns on gift cards or items marked final sale.

🧾 Proof of Purchase Required

Please hang onto your receipt or order confirmation—proof of purchase is required for all returns. Kindly note: returns sent directly to the manufacturer will not be processed.

💳 Refunds

Once your return is received and inspected, we’ll send you an email to confirm if your refund has been approved. Approved refunds will be issued to your original payment method within 5 business days.

⚡ Electrical Items

All electrical items are final sale. However, Moda Salon will honor the manufacturer’s 1-year warranty from the date of purchase. After one year, warranty claims should be directed to the manufacturer.

🛠 Warranty + Defective Exchanges

If your electrical item has a manufacturer defect within the warranty period, we’ll help get it sorted:

: Email support@modasalon.ca with your name, order number, purchase date, item name, and details of the issue.

: If eligible, we’ll authorize the return and send a prepaid return label via Canada Post.

: Once received and approved, we’ll send you a replacement.

📦 Return Shipping Fee

A flat $9.99 return shipping fee will be deducted from your refund. A prepaid Canada Post return label will be emailed to you once your return is authorized. If you’re exchanging a defective item, this fee is waived.

📮 Return Address

Moda Salon

ATTN: Returns

106-2021 Green Rd

Bowmanville, ON

L1C 6B5

Canada

🔁 Exchanges

We’re happy to exchange defective or damaged items. Just email us at support@modasalon.ca, and we’ll take care of the next steps.

🚫 Final Sale Items

Clearance and final sale items cannot be returned or exchanged.

⏱ Late or Missing Refunds?

If your refund hasn’t appeared after 5 business days, please check with your bank and credit card provider. Still waiting? Reach out to us at support@modasalon.ca—we’re happy to help.